Joolz Reviews

My baby seemed cramped and fussy pretty much every time we used this. I kept trying to be patient and hoping they’d settle in eventually, but it just felt like I was being forced to wait for it to get better when it clearly wasn’t comfortable for them...

Right out of the box, I wasn’t impressed. I expected it to fold up easily, but it’s actually kind of frustrating to mess with. Maybe it gets easier with time, but my first impression wasn’t great

I don’t have much patience for stuff like this, and their returns process really tested me. It was slow, more confusing than it needed to be, and I had to keep chasing them just to find out what was going on. The instructions weren’t exactly clear either, which made the whole thing even more annoying. For what they charge, I expected the service to be a lot smoother. I’d definitely think twice before ordering again.

I’ve been disappointed with this stroller. It’s really stiff and awkward to push, especially when I’m trying to get around shops or deal with uneven sidewalks. Turning corners feels like a workout, and steering it with one hand is basically not happening. For the price, I think it’s only fair to expect something that moves smoothly, and it feels a bit wrong to charge this much for something that’s so frustrating in everyday use. Every outing ends up being more annoying than it should be. I wouldn’t buy it again.

I had an issue with my order and contacted Joolz assuming it would be sorted fairly quickly, especially given how much their stuff costs. But the replies were really slow, and I kept getting asked the same questions over and over, which made me wonder if anyone was actually looking into it. In the end, nothing really got resolved, just a lot of “we’ll check” and “we’ll look into it.” Maybe I expected too much, but I don’t think it’s unreasonable to want better service after spending that amount. I wouldn’t order directly from them again

I emailed customer service several times and never got a reply, which was really frustrating. At that point, I felt like I had no choice but to escalate the complaint because it seemed like my messages were being ignored. A basic response would’ve gone a long way.

I was really hoping this would be smoother, but the ride is bumpy. My baby keeps waking up every time we use it, which has been frustrating and disappointing.

My order took much longer than I expected, and the updates were poor. I kept waiting without any clear delivery date, which made the whole thing really frustrating. it felt like an avoidable issue if the communication had been better.

I really wanted to like this, but i just didn’t feel comfortable using it for everyday walks with my baby. The harness didn’t feel super secure to me, and the brake was, like, not something I fully trusted. Maybe it works fine for others, but for me, it just felt a little too unsafe to use regularly.

I was kinda disappointed. The fabric started feeling rough and looked faded after just a few weeks, so it really didn’t hold up like I expected

I bought a Joolz stroller it’s really lovely when the weather is dry. It pushes nicely and looks great. Anyway... the weather protection has been a bit disappointing. The rain cover is awkward to get on and doesn’t seem to cover as much as I expected. Wind still comes in around the sides, and my baby’s blanket has ended up damp twice now. For the price, I really thought it would handle normal rainy days a bit better...

We needed a new front wheel for our Joolz after normal use, and it’s been such a frustrating experience. The website kept showing the parts as out of stock, and when I contacted support, they basically just told me to keep checking back. Weeks went by and still nothing changed. For a stroller that costs this much, I really expected basic replacement parts to be easy to get. Now it’s just sitting in our hallway because we can’t properly use it. It makes me feel like once they’ve got your money, they’re not that bothered about helping anymore.

At first it seemed fine, so I kind of assumed it would hold up without thinking much about it. But after a few weeks, the frame started feeling loose. My quick rule of thumb is if something feels shaky that soon, it’s probably not built as solidly as I’d hoped.

The quality is really good, and I’m happy with it overall. I just feel like it’s kinda too expensive for what you get.

My first impression was that it looked handy and well put together, but once I actually put it in the car, I noticed it still takes up a fair bit of boot space. It’s not a dealbreaker, but I was hoping it would be a bit more compact.

Tried ordering from joolz.com. Checkout kept freezing. My basket changed twice. Discount code vanished. Had to keep typing my details in again. Not smooth at all. I gave up.

The storage basket is really tiny. I can’t fit normal baby stuff in it, which is frustrating when you’re trying to carry the basics.

My order from joolz.com arrived on time, and to be fair, most of it was right. But one small item wasn’t the one I picked, which was kind of frustrating. I know it wasn’t the end of the world, but it’s still annoying when you have to deal with fixing something that should’ve been checked before shipping. Customer service did get back to me, though it took a bit. Overall, it was okay, but I really expected them to pay closer attention to the order details

I was expecting quite a bit more for what this costs. Joolz products look really good online, and I figured it would feel more premium in person, but after spending that much, it just didn’t really add up for me. For roughly the same kind of use, I’ve seen cheaper options that seem to do most of the same things. Maybe it’s a good fit for some people, but for me the value just isn’t there. I probably wouldn’t buy it again.

Not gonna lie, ordering from joolz.com was frustrating. The delivery date kept changing, the tracking barely updated, and when I reached out to support, they basically just told me to wait without being able to tell me where the package actually was.
It finally showed up way later than expected, which was super stressful because we needed it before a trip. The products might be nice, but I wouldn’t order again if you’re counting on reliable shipping.